Pearl Bridal House: Online Sale Terms & Conditions

These terms apply to gowns and accessories bought through the Online Sale on pearlbridalhouse.com. You are buying directly from Pearl Bridal House Inc., 72 Jutland Road, Suite 19, Toronto, Ontario (416-251-1323, hello@pearlbridalhouse.com). By placing an order, you agree to these terms.

1. All sales are final

All Online Sale items are final sale. We do not offer returns, exchanges or refunds. If an item is damaged by the courier during shipping, see section 4.

Most items are floor samples unless otherwise marked as "New, Never worn". They have been tried on in our boutique and may show light signs of wear, such as minor marks, loose beading or small snags. We describe each item's condition as accurately as we can.

Each listing shows the size and measurements of that specific item. Please compare them to your own measurements before buying.

2. Prices and payment

All prices are in Canadian dollars (CAD). Applicable sales taxes and shipping are added at checkout. Payment is taken in full when you place your order.

Each item is one of a kind and sold first come, first served. If an item sells out before your payment goes through, or a listing contains a pricing error, we will cancel the order and refund you in full.

3. Shipping

We ship within Canada and to the continental United States. Orders ship within five (5) business days of payment, with tracking. Delivery times depend on the carrier.

Orders to the United States: your order may be charged import duties, taxes or brokerage fees on delivery. These are your responsibility and are not included in our prices or shipping charges. If you refuse a delivery or don't pay these fees, the order is still final sale and you are responsible for any costs of returning the parcel to us.

Please make sure your shipping address is correct. We are not responsible for orders delivered to an incorrect address that you entered.

4. Courier damage

If your item is damaged by the courier during shipping, email us within 48 hours of delivery with photos of the item and the packaging. We will arrange a professional repair at our cost.

5. Alterations

Prices do not include alterations, steaming or cleaning. Any alterations are your responsibility and at your own cost.

6. Our responsibility

Our total responsibility for any order is limited to the price you paid for it. Nothing in these terms limits any rights you have under applicable consumer protection law.

7. Privacy

We use your information only to process and deliver your order and to contact you about it. Card payments are handled securely by Squarespace Payments; we never see or store your full card number.

8. Contact and governing law

Questions about an order? Call 416-251-1323 or email hello@pearlbridalhouse.com.

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. We may update these terms; the version posted when you place your order applies to that order.